” We aim to manage your printer fleet so that you don’t have to. This should give you more time to focus on the stuff that is really important to your business and help it thrive.”
At the heart of our success is our passionate belief in preventative maintenance. We adhere to the manufacturers recommended service schedules so that your print devices are less likely to break down.
This means that a very high proportion of our calls are regular service visits – leaving us flexible enough to respond to emergencies if they occur.
If problems with your print equipment do happen unexpectedly then you just want to make one phonecall and get it sorted – right?
Without annoying call centres or voicemail we aim to get you to speak with one of our trained service engineers within 15 minutes – who will then either be able to resolve the problem over the phone or tell you when we will be on your site to fix the problem.
We set up all our machines (with your permission) to email us with diagnostic reports and meter billing information so we can keep all our machines in top condition.
This smart use of technology allows us to do a better job and help deliver excellent service.
This is the most irritating situation isn’t it?
With our smart machine feedback and inventory management system we can eliminate this frustrating occurrence.
In addition we can also manage your additional printers toner stocks by utilising our clever web based reordering system – and provide you with a fully inclusive managed print service.